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                                                                   Refund and Return Policy

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How much does delivery cost?

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Personalised Favours is very proud to offer FREE delivery within Australia on all orders greater than $150. Orders less than $150 incur a flat rate shipping cost of $14.95 (Australia). Tracking is included with every order.

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How long does it take for orders to be delivered once dispatched?

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All orders within Australia are sent via Registered Australia Post which includes tracking. We are able to ship to PO Boxes.

Please note: the preferred method of delivery for all carriers is safe drop, meaning if you are not home to accept the delivery, your parcel will be left in a safe place on your premises. If there is no safe place to leave your parcel, your parcel will either be taken back to the post office for collection or will be sent out for redelivery at another time. If you do not wish to have your parcel safe dropped, please let us know immediately at time of purchase.

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Delivery times once your order has been dispatched depend on delivery location (i.e. East vs West Coast or Metro vs Regional). If your order is urgent please contact us and we will make sure it is possible to meet your deadline. 

Delivery estimates provided in the shopping cart rely on multiple factors that are out of our control and as such should be treated as an estimate only and is in no way a guarantee of delivery by a certain date.

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Cancelling an Order

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Due to the personalised nature of our products we offer free cancellations up until the point that production is commenced. Unfortunately after production has commenced we are unable to refund your order. If your order is for non-personalised products we are able to cancel your order if your items are yet to be shipped.

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Returns & Exchanges

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Personalised Favours has become the business it is today because of our customer service.

We work closely with you following your purchase to ensure you receive products which you will brag about to your family and friends. This starts the minute your order is received. With a product preview provided at time of purchase or our graphic designer providing a professionally prepared artproof on custom orders and offering unlimited revisions. We make sure we don’t start the production process until you have previewed your artwork.

We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved artproof, so please make sure you check the spelling and details carefully, including names and dates.

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We have perfected our packing process so we experience very few breakages, however in the very unlikely event that your item is damaged in transit (and you selected a shipping option that included insurance) please send through a photo of the damaged product and we will organise a replacement.

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Please note as all products are personalised we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange,

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  • You can return your item to us at: Personalised Favours, 84 Coleman Loop, Catherine Field NSW 2557. Please include your name and order number with the item. We are unable to cover the cost of return shipping.
     

  • Once we have received the item we will process the refund the next business day onto your original payment method. Please allow approx. 3 to 5 business days for the amount to show up on your card/account.
     

  • You have 30 days from the date of purchase to initiate a return/exchange.

If you are for any reason unhappy with your purchase please email mdengraving2025@gmail.com or call us 0430 442 320 and we will do our very best to resolve any issues.

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